Fulfillment Terms of Service
02/27/2025
These Fulfillment Terms of Service (“Terms”) govern your use of the Kekoa Group online store (“Store”), located at https://Kekoa-Group.com, and apply to all purchases of products and services (“Products”) offered through the Store. By accessing or purchasing from the Store, you agree to these Terms.
1. Information You Provide
When you visit or make a purchase through the Store, you may provide personal information. Our Privacy Policy explains our practices regarding your information. We may send transactional emails or SMS messages for verification, order updates, or important notifications. Standard data or messaging rates may apply. You may opt out of certain notifications following the instructions provided in those communications.
2. Intellectual Property
All rights, title, and interest in the intellectual property of the Store, including but not limited to trademarks, copyrights, and proprietary content (“Store IP”), remain exclusively owned by Kekoa Group. You are granted a limited, revocable, non-transferable license to access and use the Store for its intended purpose. Unauthorized use of the Store IP is strictly prohibited.
3. Product Availability and Specifications
We strive to accurately display and describe the Products in the Store. However, descriptions, pricing, images, and availability are subject to change without notice. We do not guarantee that all Products will always be in stock. We reserve the right to limit quantities and discontinue Products at any time. Colors and packaging may differ due to display settings or manufacturer updates.
4. Subscriptions
If the Store offers subscription-based Products, additional terms will be disclosed at the time of purchase. If applicable, you may cancel before the subscription renews, subject to the cancellation terms provided during the checkout process. Promotional or free trial periods will be communicated to you, including any cancellation instructions before billing occurs.
5. Your Account
To make purchases, you may be required to create an account. You are responsible for maintaining the security of your account credentials. Any purchases or activities conducted through your account are your responsibility. Kekoa Group reserves the right to suspend or terminate accounts at our discretion.
6. Shipping and Returns
Shipping
- Orders are shipped via carriers selected by Kekoa Group. Estimated shipping times are provided at checkout but are not guaranteed. Shipping fees, if applicable, will be displayed before order confirmation. Kekoa Group is not responsible for delivery delays beyond our control.
- Orders are considered fulfilled once delivered to the shipping address provided at checkout.
Returns & Refunds
- Products may be eligible for return within [30] days of purchase, provided they are in their original, unused condition with all packaging and accessories included.
- To initiate a return, please contact us. Instructions for return shipping will be provided.
- Unless the Product is defective or does not match the description, customers may be responsible for return shipping costs.
- Refunds will be issued once the returned item is received and inspected. Processing times may vary.
7. Sanctions and Export Compliance
You may not purchase Products for use in, or on behalf of, any embargoed or restricted country, entity, or individual as designated by the U.S. government or other applicable authorities. Compliance with all local, national, and international laws is your responsibility.
8. No Warranties
The Store and all Products are provided on an “as-is” and “as-available” basis without warranties of any kind, express or implied. Kekoa Group does not guarantee that the Store will be available at all times or free of errors, viruses, or interruptions. To the fullest extent permitted by law, Kekoa Group disclaims all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.
9. Limitation of Liability
Under no circumstances shall Kekoa Group be liable for any indirect, incidental, special, or consequential damages arising from the use of the Store or Products, even if advised of the possibility of such damages. Our liability is limited to the amount paid for the specific Product giving rise to the claim.
10. Dispute Resolution
Any disputes arising under these Terms shall be resolved through binding arbitration in Colorado, in accordance with the rules of the American Arbitration Association. You waive any right to a class action or jury trial. The prevailing party in any dispute shall be entitled to recover legal fees and costs.
11. Governing Law
These Terms shall be governed by the laws of the state of Colorado, without regard to conflicts of law principles. Any legal actions arising out of these Terms shall be brought in the courts of Colorado.
12. Modifications and Severability
We reserve the right to update or modify these Terms at any time with prospective effect. The “Last Updated” date at the top of this page reflects the most recent revision. If any provision of these Terms is deemed unenforceable, the remaining provisions shall remain in full force and effect.